FAQ


Translation Frequently Asked Questions

  • How do I get a quotation?

    Make use of our online FREE No-Obligation Contact Form here! You will be contacted by the next working day or within 24hours.

  • How do you charge and what are your rates like?

    Our charges are based on a per word basis of the source text. Our rates are competitive because of our wide network of translators and proofreaders.

    Prices start at SGD0.10 per word and vary according to language pair, subject area, turnaround time and volume. Please feel free to contact us or request for No Obligation FREE Quotation using the contact form here.

  • Who are the translators handling my documents?

    Once your enquiry has been confirmed with us, we will match your content with a team of translators and proofreaders that are native to both the target language and professional background.

    Working in their mother tongue would mean that they are fully aware of all cultural innuances, trends in words and grammatical usages, and the latest terminology development in the target country.

    Your documents will be treated with absolute confidentiality and promptness. With a team of expertise as such, you will be assured a high level of quality and accuracy.

  • What should I keep in mind when I request a translation?

    We prefer to receive the original material in electronic data rather than a hard copy. This helps you to save a lot of time and costs.

    If you specify the objective of the translation, we can tailor the output to your needs.Any formatting or font requests should be informed beforehand.

    Please specify your preferred delivery methods as well (i.e. by email, hand delivery etc). We have worked on a variety of delivery and are happy to accomodate your particular method. Any specified terminology, glossary of terms, or reference material that you can provide would be useful.

  • How many days does translation require?

    We will inform you of the normal timeframe that your project would take to be completed to its best quality before we embark on it.

    If there is a need for you to meet an urgent dateline, we will be happy to accomodate your requests. This may or may not come with additional charges, depending on translator and proofreader availability. Please note that initial preparation and final delivery procedures require one additional day each.

  • Do you accept rush orders?

    Yes, we will accommodate your requests to the best of our abilities and we have a reputation for delivering fast turnaround projects.

  • Can I specify the software format for the translation output?

    We handle most common software applications. Our technical team are experienced in handling a wide variety of software.

    Compatible software include: Microsoft Word, Excel, PowerPoint, etc. Please contact us for other applications.

    We also handle various Macintosh applications.

Click here for the FREE No-Obligation FREE Quotation.

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